Ride safely

A little preparation makes the island even more enjoyable. Here you'll find our answers, rental terms and advice for your ride.

Frequently asked questions

General terms and conditions

Download original terms as PDF (German) ↓

I. General rental terms

1. A valid identity card or passport is required to enter into the rental agreement.

2. Upon handover of the rented item, including accessories, the risks relating to the item, liability and operation pass to the renter. All rented items must be kept in proper condition.

3. Minors may rent only through their legal representatives or supervising adults.

4. The rental fee must be paid before departure.

5. The rented item (e-bike) is technically sound and regularly maintained.

6. Damage to or caused by the rented item, and theft, must be reported to the rental provider immediately.

7. The renter is liable for any damage, missing items or theft.

8. On return, the rented item is checked for damage and completeness.

9. Late returns incur an additional full day's rental charge.

II. Renter's obligations

1. The renter must treat the bicycles with care, observe technical instructions and leave them locked only in safe places. Outside enclosed premises, the bicycle frame must be secured to a fixed object (such as a fixed rack or lamp post) using the supplied locks. Overnight and during multi-day rentals, bicycles must be kept inside enclosed premises.

2. On returning the bicycle, the renter must report any faults that occurred during the rental without being asked.

III. Repairs

1. If a repair is necessary, the rental provider bears the cost unless it results from improper handling or fault on the renter's part. In those cases, the renter is responsible.

2. The renter bears the cost of damage such as punctures, tyre defects or frame damage.

3. Replacement costs are charged for missing, damaged or lost parts.

4. If a fault prevents further riding, the rental provider must be informed immediately. A replacement bike will be provided if possible and necessary.

IV. Accidents and theft

1. The renter must notify the police and the rental provider immediately if a bicycle is involved in an accident or stolen.

2. Bicycles are not insured against accidents, unauthorised use or theft.

3. In the event of theft or an accident, the renter bears liability and responsibility.

V. Liability

1. The renter is liable for intent or gross negligence.

2. The renter must return the bicycle in the same condition in which it was received.

3. The renter is liable for culpable damage to the bicycle, damage caused by its use and breaches of contractual obligations.

4. The renter should have adequate insurance. The rental provider accepts no liability for personal injuries suffered by the renter or third parties involved in damage incidents.

VI. Handover

The e-bike is roadworthy, technically sound and ready for use. The renter has verified this by a test ride and has been instructed in its operation. Any damage must be reported to the rental provider on return.

Riding safely in Spain

Please ride carefully and wear a bicycle helmet. At handover, we explain how your bike works and offer advice for your route.

• Helmets are legally required outside built-up areas, and also within them for children under 16. We recommend a helmet on every ride.
• Observe closures and signs in protected areas. Not every path is open to bicycles.
• At night and in tunnels, switch on your lights. Outside built-up areas, reflective clothing is also required when lights are mandatory.
• Use signposted cycle lanes and suitable right-hand shoulders in accordance with local rules.
• Do not hold a phone or wear headphones while riding.
• Ride without alcohol and adapt your speed to the route, visibility and traffic. Observe the applicable speed limits.
• Riding side by side is permitted only when traffic and visibility conditions allow it. Do not obstruct other road users.

Guidance based on the previous website and the Spanish traffic authority DGT. Separate rules apply to e-scooters and other vehicle types. Please note the changes from October 2026 and current local signs.